How BridgeReview.AI works

Create an account at /signup — every plan starts with a 14-day trial, no card required. Onboarding walks you through five steps to your first AI reply: welcome, business type, brand identity, connecting a review source, and an AI reply preview. Optional steps afterwards cover goals, a review-health snapshot, and picking a plan.

You can leave onboarding at any point and pick it up later — progress is saved per user.

The dashboard shows review volume, rating trends, response status, and your activation checklist. Press Ctrl/Cmd+K anywhere in the app to open the global search — it finds pages, settings, actions, locations, and your reviews (reviewer names and review text).

All reviews from every connected source land in one inbox. For each review the AI drafts a reply in your brand voice; you approve, edit, or regenerate before anything is published. A safety layer screens drafts (PII, policy, tone) and a quality score rates every reply. Bulk approve is available on Growth and above.

Monthly AI-reply volume depends on your plan (see Plans & billing). When you run out mid-period, a one-time Reply Top-Up adds 100 replies for $4.99.

Connect Google, Shopify, Amazon, Trustpilot, G2 and more under Integrations. Sources sync automatically in the background; each new review is imported, analyzed for sentiment and language, and queued for a reply draft. The number of connected platforms is plan-limited. See the integrations catalog for the full list.

Templates are reusable reply structures with variables — build them under Templates and the AI uses them as guardrails. Automation rules (Settings → Automation) route reviews by rating, platform, or sentiment: auto-draft, auto-approve for safe segments, or escalate to a teammate as a task.

Analytics tracks ratings, response times, reply performance, and sentiment across platforms and locations. Insights (Growth and above) surface recurring themes and complaint clusters. The Intelligence Analytics add-on ($29/mo) adds trends, forecasting, and AI triage on top of any plan.

Embed review widgets on your storefront to showcase ratings, and add the webchat widget to capture questions and leads. Both are configured in the app (Widgets, Settings → Webchat) and served from a lightweight embed script.

Campaigns (Growth section) send review-request emails to your customers after a purchase — connect a source, pick a template, and track sends, opens, and resulting reviews.

Invite teammates under Team. Roles control what members can see and do (replies, billing, settings, API keys). Seat counts are plan-limited; extra seats cost $9/seat/mo.

All plans bill monthly or yearly (yearly shown as the discounted per-month price). Upgrade, downgrade, buy add-ons, or cancel any time under Settings → Billing — cancellation takes effect at the end of the paid period, no lock-in.

Add-ons: Intelligence Analytics ($29/mo), White-Label Reports ($99/mo, included on Agency Pro and Agency), extra seats ($9/seat/mo), and the one-time Reply Top-Up ($4.99 for +100 replies). Full details on the pricing page.

Settings is organized into: Account (profile, password), Billing (plan, add-ons, invoices, cancel), AI voice (brand tone, e-commerce context), Agency (client workspaces, Agency plans), Automation (rules), Webchat, Notifications, API (keys), Referrals, and Data (GDPR export, pause, delete). What you see depends on your role and plan.

The REST API gives programmatic, read-only access to your workspace data. Authentication uses organization-scoped API keys created under Settings → API.

Costs

There are no per-request charges — API usage is included in plans with API access: Scale ($129/mo), Agency Pro ($199/mo), Agency ($299/mo). Every key is rate-limited to 100 requests per minute; responses above the limit return 429 with a Retry-After header.

Authentication

Send your key as a bearer token. Keys start with brk_live_ and are shown exactly once at creation.

curl https://bridgereview.ai/api/v1/reviews \
  -H "Authorization: Bearer brk_live_..."

GET /api/v1/reviews

Returns review metadata for the key's organization, newest first. Query parameters: limit (1–100, default 25) and offset (default 0).

{
  "data": {
    "reviews": [
      {
        "id": "...",
        "platform": "google",
        "rating": 5,
        "status": "replied",
        "sentiment": "positive",
        "language": "en",
        "reviewerName": "...",
        "createdAt": "2026-07-01T10:32:00.000Z"
      }
    ],
    "pagination": { "limit": 25, "offset": 0, "hasMore": true }
  }
}

Errors

401 invalid or missing key · 403 plan without API access · 429 rate limited · 500 internal error. Error bodies are { "error": { "code", "message" } }.