Questions, answered

No. You get 14 days with full access and no card required. We only ask for billing details when you decide to continue.

The 14-day free trial means you only pay if you decide to continue — there is no charge during the trial.

No contract. Plans are monthly or annual, and you can cancel in a couple of clicks from billing settings. You keep access until the end of the period you have paid for.

Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the next billing cycle.

One AI-generated response to one customer review. Drafts you regenerate or edit don't count — only the reply you ship to the customer.

We notify you at 80% and 100% of your limit. You can upgrade in one click or pause replies until the next cycle. We never silently auto-charge overage.

An optional $29/month add-on ($23/month billed annually) that layers forecasted review trends, deeper sentiment and topic analysis, and AI triage on top of any plan. Add or remove it anytime from billing.

Google Business Profile is fully supported with live sync and direct reply publishing. Trustpilot, Amazon, Shopify, G2, Capterra, Etsy, and TripAdvisor are in beta: reviews import from your public profile URL, and approved replies are released for you to post manually.

No. BridgeReview is approval-first: every reply is drafted by AI and released by a human. Bulk approval exists for positive reviews, but a person always decides what goes live.

For one reply, ChatGPT is fine. BridgeReview is the loop around it: new reviews land in one queue automatically, every draft starts from your saved brand voice and blocked phrases, personal data is flagged before you publish, and each approval leaves a trail your team can audit. The draft is the easy part — the workflow is the product.

You define your tone, approved phrases, blocked phrases, and product vocabulary. Drafts start from that voice instead of generic support copy. Brand voice basics cover tone and sign-off; advanced rules add per-store and per-review-type customization.

Every draft is written from your tone, approved phrases, and product names — not a generic template — and you can edit any reply before it publishes.

No reply leaves without you. Critical reviews are exactly why BridgeReview is approval-first: the AI drafts a calm, on-brand response, flags personal data, and waits. You read it, edit it if needed, and decide when — or whether — it goes out.

Yes. Multi-language replies are included on every plan, so you can respond to reviewers in the language they wrote in.

BridgeReview is GDPR-compliant and hosted in the EU. Personal data is detected and redacted before any draft is sent to our LLM provider, and flagged in drafts before anything can be published. Your reviews and replies are never used to train AI models — our provider agreements prohibit training on customer content. SOC 2 Type II is in progress.

You can export your reviews and replies anytime, and we delete your data on request per our privacy policy.

About 10 minutes: connect a platform, set your brand voice, and your first AI draft is waiting in your inbox.

Your reviews sync in, the AI drafts replies in your brand voice, and you approve or edit each one. Nothing publishes without your sign-off.

Yes. Agencies manage multiple client stores on the Agency plan — unlimited stores, team approvals with up to 25 seats, and dedicated onboarding.

Yes. Plans include seats for teammates, and you can add extra seats anytime. Everyone works from the same approval queue with the same roles and permissions.