Why does the AI reply not sound like us?

Brand voice is not a toggle. It improves when BridgeReview.AI has clear examples and simple rules.

What to update

1. Add at least three real replies your team likes.
2. Include one positive review reply, one critical review reply, and one short neutral reply.
3. Remove phrases your brand would never use.
4. Keep the selected tone aligned with the examples.

What good examples include

Good examples mention specific product details, use your normal vocabulary, and avoid vague phrases like "we value your feedback" unless that is truly your style.

When to ask support

If drafts still feel off after a week, send support two examples that missed the mark and one reply that sounds right. That gives us enough context to help tune your workspace.